These general conditions of sale detailed below (hereinafter known as "General Conditions") apply to any consultation and / or orders placed via the website www.greenoria.com
www.greenoria.com is a SAS service GREENORIA
Headquarters: 13 Clos de la Rose Garden - 95800 Cerg
To see the website disclaimer www.greenoria.com see www.greenoria.com/mentions_legales.php
To see the terms and conditions of use see www.greenoria.com www.greenoria.com/conditions.php
It is specified that these Terms exclusively govern Internet sales via the website greenoria.com
These terms are presented in French. We also offer an English version of our website.
1 The different steps for the conclusion of the contract online
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click 'add to shopping bag'. At any time during your visit to our site, you can validate your order by clicking '' validate my order. ''
1.2 Contract Validation
When you click 'confirm my order', a confirmation message appears. It summarizes all the selected products and options.
You must check in this order form all transmitted information, including all relevant information on delivery (delivery address, security code, phone ...)
If you do not have to change the form, you must be aware of these conditions. If you accept, you must check the box "I have read the terms and conditions and accept them without reservation."
To continue your order, you must click 'pay my order'.
After payment to the secure server (see '' Payment ''), an acknowledgment appears. It confirms the registration of your order and notify you that a confirmation email will be sent as soon as possible.
2. archiving procedures and access to contract
We realize archiving of contracts, purchase orders and invoices on a reliable and durable.
You have a right of communication to these documents for orders of a superior or equal to 120 €.
3. The legal and contractual guarantees
3.1 Legal Guarantees
In accordance with the legal provisions relating to the conformity of the contract, materials hidden defects (available in Appendix 1 of these conditions), we will refund, repair or exchange all seemingly defective product, spoiled or damaged or not matching your order.
We also refund the full cost of return on presentation of receipts.
3.2 Contractual guarantees
Products purchased on www.greenoria.com may qualify for a contractual guarantee. Different contractual guarantees are offered on the product page. To subscribe to these guarantees, you must add them to your cart.
In case of a problem or failure, you can contact us to know what to do through the section 'contact us'
You must retain your purchase receipt in order to receive your warranty contract.
We do our best to satisfy you. We are responsible for the proper execution of these terms Nevertheless our responsibility could not be committed due to a fortuitous event, a case of force majeure, the unpredictable and insurmountable a third contract or due to the non conformity of the product to foreign law in case of delivery to a country other than France.
4. The time, cost and delivery terms
4.1 Terms of delivery
We will deliver the products to the address specified in the order form.
We will deliver on or before the date specified in your order confirmation.
4.3 Delivery fees
Shipping fees vary depending on the customer's delivery address and weight of the goods ordered. Shipping fees are specified in the basket and confirmed during the validation of the order; they are charged at the end of the order and are added to the price of goods ordered.
greenoria.com reserves the right to change prices at any time, however, the products will be billed based on rates in effect at the time of the recording of the orders subject to availability on that date.
Shipping charges are offered from 60 Euros purchase.
4.4 The delivery tracking
You can call us with any questions regarding your delivery or via the form 'contact us'
The prices of our products are indicated in euros all taxes included (French VAT and other applicable taxes). They include the costs of processing your commande.Si Wondering delivery outside French territory, your order may be subject to taxes and customs duties when it arrives at its destination.
The payment of these fees and these fees are your responsibility and we encourage you to check with the relevant authorities in your country. You should also check the possibilities of import or use of the products you order us in the destination country.
6. Payment terms and the security means
6.1 Method of Payment
You have several payment methods to make purchases on www.greenoria.com
- Or by credit cards: Visa, MasterCard, American Express, other credit cards:
Payment is made to choices about secure banking servers of our partners. This implies that no banking information concerning you is transmitted via our website.
Payment by credit card is perfectly secure; Your order will be recorded and confirmed upon acceptance of payment by the bank you choose.
With PayPal your financial information is never shared with www.greenoria.com. In fact, PayPal encrypts and protects your card number. Pay online by simply indicating your email address and password.
Payments via our site is subject of a security system. We have adopted the SSL (Secure Soket Layer) to encrypt credit card details. To protect yourself against a possible intrusion, we do not store credit card numbers on our computer servers. That is why they are called back for each new transaction on our site.
6. Money back guarantee: procedures for exercising the right of withdrawal
As required by law, within 7 days of receipt of your product, you can exercise your right of withdrawal, provided that only products will be accepted in new condition, complete in their original packaging. Any product that has been damaged by the customer, or whose original packaging has been damaged in conditions exceeding its simple opening, will not be refunded or partially refunded.
Return costs, which are your responsibility, we will refund all money paid not later than within 30 days of your withdrawal. On our proposal, you can also opt for another means of refund,
7. The duration of the contract and validity of the price.
The prices include the VAT applicable on the date of the order and any change in the VAT rate will be reflected on the prices of products sold on www.greenoria.com
The products remain the sole www.greenoria.com property until full payment is received by SAS GREENORIA
Our price offers are valid only within the double limit of the validity period of the tender and availability.
Our offers of goods and prices are valid if they are available online on the site at the date of order
8. Applicable Law / Jurisdiction
These conditions are subject to French law.
In case of dispute on the substance or form, the French courts will be only competent
9. Contact us / customer service
If you wish to contact us, our customer service is available via: email@example.com
Or via our form "Contact Us"
10. Intellectual Property
All text, images, videos, graphics, logos, icons and content on the www.greenoria.com site are the property of SAS GREENORIA
Except where prior written permission formal, reproduction and any use of site content www.greenoria.com other than for individual and private consultation are prohibited.
Any unauthorized use of the site or any of its materials will be deemed to constitute an infringement and prosecuted in accordance with Articles L.335-2 and following of the Intellectual Property Code.
Www.greenoria.com The site aims to provide information about the activity of the company. M.BENJADA strives to provide as accurate information as possible. However, it can not be held responsible for omissions, inaccuracies and deficiencies in the update, whether its fact or because of third party partners that provide this information. All information listed on the website www.greenoria.com are indicative only and are subject to change.
11. Personal information
We collect your personal information to manage your orders and track our trade relations. They can be passed on to our partners exclusively for the execution of your orders in accordance with these terms and conditions
Under the Data Protection Act of 6 January 1978, you have a right to access, deletion, correction and opposition to personal data about you. Simply write us online at Customer Service (firstname.lastname@example.org), indicating your name, email address, address and if possible your customer reference.
Appendix 1: Provisions of the Consumer Code relating to the legal guarantee of conformity
The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery.
It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility.
To comply with the contract, the product must:
1. Be suitable for the purpose usually of a similar property and, where applicable:
- Match the description given by the trader and possess the qualities that he has presented to the buyer as a sample or model;
- The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2. Or have the features defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted.
The seller is not bound by public statements of the producer or his representative if it is established that he did not know and was not legitimately unable to know.
The lack of conformity which becomes apparent within six months from delivery of the goods are presumed to have existed at the time of delivery, unless proved otherwise.
The seller can rebut this presumption if it is not compatible with the nature of the good or the defect invoked compliance.
The buyer is entitled to demand compliance with the contract. It can however challenge compliance by invoking a fault he knew or could not ignore when contracted. This applies even when the default has its origin in the materials he himself has provided.
In case of lack of conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if the choice involves a manifestly disproportionate cost in relation to the other terms, given the property value or importance of the defect. It is then required to make, where possible, according to the non modality chosen by the buyer.
If repair and replacement, are impossible, the buyer can make good and get refund the price or keep the property and to the return of part of the price.
The same option is open to him:
1. If the requested solution, proposed or agreed pursuant to Article L. 211-9 can be implemented within the period of one month following the claim by the buyer;
2. Or if that solution can not be without great inconvenience to it given the nature of the property and use that research.
The cancellation of the sale can not however be ordered if the lack of conformity is minor.
The application of the provisions of Articles L. 211-9 and L. 211-10 takes place at no cost to the buyer.
Those provisions do not preclude the allocation of damages.
The action resulting from lack of conformity lapses two years after delivery of the goods.
The provisions of this section shall not deprive the buyer of the right to bring an action resulting from latent defects as resulting from Articles 1641 to 1649 of the Civil Code or any other action of contract, tort Nature's recognized by law.
The right to redress may be exercised by the final seller against successive vendors or brokers and producer of TPP, according to the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the guarantee against hidden defects
The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer would not have bought it or not have paid a lower price if he had known.
The seller is not required to apparent defects which the buyer was able to convince himself.
It is bound for latent defects even if he would not have known, unless, in this case, it is stipulated that he will be obliged to any warranty.
In the case of articles 1641 and 1643, the buyer has the choice to make the thing and get refund the price, or keep the thing and be making part of the price, as it will be refereed by experts .
If the seller knew the defects of the thing, he is bound only to restore the price he has received, for all damages to the buyer.
If the seller knew the defects of the thing, shall be taken to restore the price and to repay to the purchaser the costs arising from the sale.
If the thing had perished vices due to poor quality, the loss is for the seller to be liable to the buyer for the reimbursement of the price and other compensations explained in the two preceding articles.
But the loss came by accident will be for the account of the buyer.